Ace 360 Privacy Policy — How Is Your Data Kept Secure?
This policy explains in detail how your personal information, payment data, and device information are collected, used, and protected on the ace 360 platform. The privacy and security of users in Bangladesh is our top priority.
Last Updated: January 2026
What Information Does ace 360 Collect?
Account & Identity Information
When you register on ace 360, your full name, date of birth, mobile number, and email address are collected. Information from your National ID or other government-issued identity documents may also be requested for age verification and account security. This information is used solely for account management, age verification, and fraud prevention. If you update your profile later, the revised information will be saved in our system. User identity data is always stored in encrypted form and is not accessible to unauthorized parties.
Device & Browser Information
When you use the ace 360 platform, your device type, operating system, browser version, and screen resolution are automatically collected. Your IP address and approximate location (at country and city level only) are recorded to strengthen security and enable regional service delivery. When accessing via a mobile device, your network operator information may also be logged. This data helps analyze platform performance and identify technical issues. Device information is never disclosed to third parties in a way that links it to your identity.
Local Payment & BDT Transaction Information
When you make a deposit or withdrawal at ace 360, we record your payment method (bKash, Nagad, Rocket, or bank transfer), transaction amount (BDT), and the date and time of the transaction. Full card numbers and mobile wallet PINs are never stored on ace 360 servers — only transaction references and masked payment details are retained. Transaction history must be kept for a defined period to meet anti-money laundering requirements and regulatory obligations. Payment data is shared with payment processors solely to complete transactions, never for advertising or marketing purposes. If a suspicious transaction is detected, ace 360 automatically activates security measures.
How Is the Collected Data Used?
Service Operations & Development
Ace 360 uses your information to create and manage your account, process transactions, and provide customer support. Platform performance data helps make the gaming experience smoother and more mobile-friendly. Customized content and game recommendations are generated based on your preferences and behavior. This data also helps identify technical issues quickly and maintain server stability. Delivering the best possible experience to users in Bangladesh via mobile networks is what ace 360 is all about.
Security & Fraud Prevention
Data is analyzed to detect suspicious activity such as unauthorized account access, multiple account creation, bonus abuse, and money laundering. If any unusual login or transaction is identified, ace 360 automatically triggers an alert and takes action to secure the account if needed. Information collected through the KYC (Know Your Customer) process is essential for compliance with financial regulations. ace 360 always uses the latest security technology to protect user data. Complying with the applicable laws and regulations of Bangladesh is our responsibility.
Communications & Notifications
You will be notified by SMS or email about transaction confirmations, password changes, security alerts, and important policy updates. If you prefer not to receive promotional messages, you can update that preference in your account settings. ace 360 never shares your identity information with third-party marketers without your consent. When you contact us for support, conversation records may be retained. This information is used to improve service quality and ensure customer satisfaction.
Analytics & Service Improvement
Aggregate insights — such as which games users play most, peak platform usage times, and areas where issues arise — help ace 360 improve its services. This analytical data is processed in fully anonymized or aggregated form, so no individual identity is revealed. Understanding user needs and behavior is key when planning new games and features. This data is essential for delivering the best possible experience to mobile users in Bangladesh.
When Is Information Shared with Third Parties?
Authorized Third Parties
Ace 360 shares information with third parties only in the following limited circumstances: authorized payment gateways for payment processing (bKash, Nagad, banks), government authorities for legal compliance, and technology partners that support platform operations. Every third party is required to sign a confidentiality agreement and may only use the information for its specified purpose. ace 360 never sells your personal data to advertisers or data brokers. Third-party service providers are bound by ace 360's strict data protection policies and have no right to use data beyond the scope of their agreement.
Disclosure of Information for Legal Purposes
When ace 360 receives a valid legal order from a Bangladeshi court, government investigative agency, or regulatory authority, it is obligated to provide the required information in compliance with the law. Before disclosing any such information, ace 360 verifies its legal validity and aims to share only the minimum data necessary. Where legally permitted, we will make reasonable efforts to notify you in advance. In the event of a business merger or acquisition involving ace 360, users will be given prior notice regarding their data and a new privacy policy will apply. We always handle disclosures transparently and remain committed to protecting user interests.
How Long Is Data Retained and How Is It Protected?
Data Retention Period
Data for active ace 360 accounts is retained for the duration of the account. Even after an account is closed or deleted, financial transaction and KYC records may be kept for a minimum of five years in accordance with Bangladesh's financial regulations. Usage logs and device data are generally deleted after 90 days. Absent any legal obligation, data is securely deleted or anonymized at the end of the defined retention period. If you have any questions about data retention, please contact our support team.
Technical Security Measures
Ace 360 uses SSL/TLS encryption, two-factor authentication (2FA), and access control systems to protect user data. Our servers undergo regular security audits, and any vulnerabilities identified are addressed promptly. Internally, only authorized personnel can access specific data required for their designated roles. In the event of a data breach, ace 360 will promptly notify affected users and take immediate steps to resolve the issue. Security is our top priority and is never compromised.
Your Responsibilities Regarding Security Risks
While ace 360 maintains a robust security infrastructure, keeping your account password and login credentials safe is also your responsibility. Never share your password or OTP with anyone — including someone claiming to represent ace 360. Report any suspicious activity or unauthorized login to our support team immediately. Avoid using ace 360 on public Wi-Fi networks, as they carry a higher risk of data theft. Staying aware and vigilant is just as important as our platform security for a safe gaming experience.
What Are Your Rights as a User?
Right to Access Your Data
You have the right to know what information ace 360 holds about you and to request a copy of it. This request can be made through account settings or via our support team, and a response will be provided within 30 days.
Right to Rectification
If any of your stored information is incorrect, you can submit a correction request. Upon receiving accurate information, ace 360 will update it as quickly as possible and send a confirmation where applicable.
Right to Data Deletion
You can request deletion of your account and associated data unless a legal obligation requires us to retain it. Where financial regulations mandate that certain data be kept for a specified period, you will be informed of this in advance.
What Happens When This Policy Changes?
Ace 360 may update this privacy policy from time to time as needed. For significant changes, a notification will be sent to your registered email or mobile number and a notice will be displayed on the platform. The effective date of any updated policy will be shown at the top of the page so you can easily identify the latest version. Continued use of ace 360 after changes take effect will be considered acceptance of the revised policy. If you object to any part of the policy, we recommend contacting our support team before closing your account. We always communicate with our users in a transparent and honest manner.
How Can I Contact Support?
For any privacy-related questions, data access or deletion requests, or complaints, you can reach the ace 360 support team by email at: support@ace360.im. Our support team is available from 9 AM to 11 PM Bangladesh time and typically responds within 24 hours. For formal data protection requests, please write "Privacy Request" in the subject line. ace 360 takes every request seriously and is committed to resolving them within the defined timeframe. For general inquiries, you can also visit our FAQ page as well.